Privacy Policy

Last updated: January 2024

Introduction

This privacy policy explains how aurora-moose collects, uses, stores, and protects personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal information:

• Name and contact details including email address and postal address
• Travel preferences and requirements you provide when making enquiries
• Passport and visa information when required for bookings
• Payment information for processing transactions
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide travel consultation services
• To process bookings and manage your travel arrangements
• To communicate with you about your bookings and provide customer support
• To send relevant information about our services where you have consented
• To improve our website and services based on usage patterns
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given explicit consent for specific purposes
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing required to comply with applicable laws

Data Sharing

We may share your personal information with:

• Airlines, hotels, and other travel service providers to fulfil your bookings
• Payment processors to handle transactions securely
• Professional advisors and regulatory authorities where required by law

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for seven years following completion of travel arrangements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 42 Corporation Street, Birmingham, B4 6QB, United Kingdom